2/10 Dåligt
24 juni 2024
We didnt get the room expected or on pictures. Upon our arrival they said the castle was full and we would get a chalet. We got chocked and didn’t know what to do but accept us getting a lower standard room. All was quite strange and we got a cabin at the very end of the garden. In the morning I told the owner we weren’t happy and he said he would reimburse us. To be nice I tried to be polite and then in the end he never reimbursed us.
I have pictures to share of our room and they are not in hotels.com. I want my money back minus breakfast. The owner could have easily canceled us before arriving when I called him to let him know check in time.
Very strange, I don’t think this is alright at all. If the rooms were full he should have cancelled and not accepted our booking. We could have found something else when the rooms in the pictures wasn’t available.
I can share pictures with hotels.com reclamation service, but not public.
I want my money back. Thank you for getting back.
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