We were three friends who have booked one room for 4 nights. The hotel was located in a side street and it felt uncomfortable to walk to the city centre but later we found a way by the Main Street and I would recommend that route. The room small and humid
To the problem, we arrived on Friday, and after coming back from a rainy trip on Saturday around 19, the electricity was off in the whole hotel (only this hotel, all other hotels next to us had electricity) and to our surprise, there was no water either since the pumps are connected to the electricity. We couldn’t go to the toilet, shower or even be in the room because it was so humid and warm. They kept promising that the problem will be solved in 2 hours and kept pushing the deadline until it was finally back at 8 in the morning!!! More than 12 hours with no help, no sleep, no water, toilet, shower or WiFi.. they did not even compensate us and kept promising they will see what they can do, and now 2 months later we still haven’t even got our money back for that night or even 1 Cent! We couldn’t sleep that night or do anything and we lost a whole day of our short trip
I am so disappointed for the poor service and for not even having a backup plan or compensation. We even had to pay for an extra bowl of fruits we ordered one morning. If you can find another hotel, take it instead since this seems to happen easily when it rains, We feel tricked and used. They haven’t even answered my emails for one month now. Stay away