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Grand Riviera Princess - All Inclusive

5.0 star property
Playa del Carmen beachfront property with 9 restaurants and water park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Aerial view
Sports facility
On the beach, white sand, sun loungers, beach umbrellas
Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Free breakfast
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 beach bars
  • 3 poolside bars and 9 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 12 outdoor pools and indoor pool
  • Water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 6 outdoor tennis courts
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
The price is $260
includes taxes & fees
$260 per night
Dec 22 - Dec 23

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

Highlights

Balcony
Separate sitting area
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LED TV
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

Highlights

Balcony
Separate sitting area
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Ceiling fan
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

Highlights

Balcony
Separate sitting area
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

Highlights

Balcony
Separate sitting area
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

Highlights

Balcony
Separate sitting area
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

Highlights

Balcony
Separate sitting area
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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Pool
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8.0 out of 10, Very Good, (2499)
The price is $260
includes taxes & fees
$260 per night
Dec 16 - Dec 17
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About the neighborhood

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 5 min drive - 2.0 km
  • Gran Coyote Golf - 6 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.6 km
  • Playa del Carmen Main Beach - 11 min drive - 8.6 km
  • Punta Esmeralda Beach - 12 min drive - 5.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive
  • Cozumel Intl. Airport (CZM) - 13 miles/21 km

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

At Grand Riviera Princess - All Inclusive , you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 12 outdoor pools and water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Buffet Verde, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 beach bars, an indoor pool, and a nightclub. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 674 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11:30 AM
  • 9 restaurants
  • 9 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Water park access (surcharge)
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • On the beach
  • Tennis lessons
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Archery
  • Kayaking
  • Snorkeling
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Scuba diving nearby

Working away

  • 5 meeting rooms
  • Conference space (5425 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2007
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • 12 outdoor pools
  • An indoor pool
  • Water park access (surcharge)
  • Full-service spa
  • Nightclub
  • Spa tub
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Music library
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of USD 50 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Does Grand Riviera Princess - All Inclusive offer free cancellation for a full refund?
Yes, Grand Riviera Princess - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Riviera Princess - All Inclusive ?
Yes, there are 12 outdoor pools, an indoor pool, and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Riviera Princess - All Inclusive ?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Riviera Princess - All Inclusive ?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Riviera Princess - All Inclusive ?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability).
Is there an onsite casino at Grand Riviera Princess - All Inclusive ?
No, this property doesn't have a casino, but Riviera Gran Casino (12-min drive) is nearby.
What is there to do at Grand Riviera Princess - All Inclusive and nearby?
Have fun with onsite activities like kayaking, archery, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 12 outdoor swimming pools. Grand Riviera Princess - All Inclusive also has 3 swim-up bars, 3 poolside bars, and a nightclub, as well as a sauna, a steam room, and a garden.
Are there restaurants at or near Grand Riviera Princess - All Inclusive ?
Yes, there are 9 onsite restaurants, featuring international cuisine.
Does Grand Riviera Princess - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

8.0

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Marcela, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Stephane, 12-night trip
Verified Hotels.com guest review

10/10 Exceptional

daniel, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing All Inclusive Resort
Upon arrival, the service was great, the staff were all friendly, helpful, and informative. When arriving they make sure to get you and your luggage checked in quickly, so you’re able to enjoy your stay as possible. Drinks, food, shows and service were wonderful. They also have a shuttle ($4/per person) to take you down to Playa Del Carmen, an endless streets of vendors, restaurants and shops. Beach access and a ton of activities + excursions (at an extra costs). Great choice for an all inclusive!
Playa Del Carmen
Play Del Carmen // Beach Access
Playa Del Carmen // Beach Access
Grand Riviera Princess (Room/Pool Area)
Cristina, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

This is not a bad place to stay.
Pros Lots of pools, chairs, and beach. Could be the time of year but not crowded. Lots of bars and bar tenders. You generally must go to a bar for service but they were there to serve. Lots of places to eat with a variety of resturants and buffets with long hours. Food was available from 6am to 11pm. Swim up rooms are great. Lots of places to sit and talk. Cons Super smart animals. Great for photos but they will get in you bags at the pool and beach and get in your room if you dont latch the door or while housekeeping is in your room. Housekeeping can just walk in. Big place so they are cleaning on a rotating schedule and into the evening. Get a door block. Food was hit or miss. I loved some of the preparations but the misses were big. Piles of warm sushi, grilled vegetables in oil water, sausages that were cooked into firewood. TIPS Lots of photo opportunities so be prepared. If ypu like taking pics or if you are an artist of any type. Be prepared to walk. Big resort but worth it. The room hallways connect so you can stay dry in the rain or stay out of the sun. Learn the map so you dont miss out on all the things offered. For families there are lots of kid things, for couple lots of privacy. The is not a lot of entertainment in the evening so plan accordingly. I was solo so I noticed more than others. There are entertainment events most nights. I will back to this resort. I had photos but the software was glitching and i couldnt add them.
John, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emily, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible experience at this resort, would not recommend or ever go back. Property completely run down! Beach not maintained daily, seaweed everywhere, and rocky beach. Rooms are deplorable!! Mold everywhere and filthy! Food- substandard and barely edible! Hard to get reservations at any of the restaurants we had to eat buffet daily. Upon check in we were harassed into buying a time share. If we asked the concierge a question they would also try to sell us a time share. Lastly the spa…. DO NOT SIGN ANYTHING!!! We got scammed at the spa by the saleswoman after filling out paperwork for our appointment She told us we would get 2 princesses packages with bonus champagne and strawberries. When we arrived to our appointment they informed us they couldn’t do the whole package in one day and we would have to return the next day unfortunately we were leaving at 7:30 am the following day and couldn’t return. When I said I was going to cancel because I couldn’t return the next day they charged me 100 US dollars for cancellation fee even though it was them that couldn’t give us the package we signed up for. When I spoke to the hotel manager Osvaldo he said he couldn’t do anything since I signed the paperwork. Just a total scam!! This place is a rip off not 5 star and overpriced. I wouldn't even recommend this place to my worst enemy!! Do yourself a favor And go somewhere else!!
Laura, 3-night family trip
Verified Expedia guest review

2/10 Poor

We came to the Grand Riviera Princess to celebrate a birthday with my family and unfortunately we had a really bad experience. The buffet selection wasn’t the greatest and to book a reservation with one of the restaurants was difficult all that was left was late night reservations. Lastly DO NOT SIGN ANYTHING AT THE SPA!!! We totally got scammed. This sales lady told us we would be getting 2 Princess’s packages for 2 hours and as a bonus she would throw in champagne with strawberries. All we would have to do is fill out some paperwork to confirm our package and appointment information. The day we arrive to our appointment and on time we were told unfortunately we couldn’t do the whole package in one day because they were closing soon even after booking the appointment days in advance from 4pm to 6pm no one said there was an issue until the day we arrived for the service. After informing them it was our last day at the resort because we would be leaving at 7:30 am the next day they still couldn’t accommodate us. When we tried to cancel because they weren’t able to give us the service we originally requested they said they would charge us 50 percent of the package which was 100 US dollars. No one ever told us there was a cancellation fee and also, I was cancelling because they were closing soon not my fault. After contacting the hotel manager Osvaldo he informed me there was nothing he could do because I sign the paperwork. Terrible service and experience would not recommend!!
Jennifer, 3-night family trip
Verified Expedia guest review

6/10 Good

We did get a room with pool access which you would think no one else would go inside your area because you paid for it. Unfortunately, that wasn't the case. Why even pay extra for it? Food was ok. very plain & repetitive . Customer service was ok as well. Lady upfront didn't even care to mention that the kayak and a mini boat were free to use & we had two closer buffets next to us. We did love the Theater & the shows they were very nice!. Also.. the cups they give you at any bar for drinks, they reuse them, which was kind of gross because we would see people leave the cups on top of the trash bin & these animals would start licking them .. so I really hope they don't reuse those. Thankfully, we had our own. Rooms were kept clean which was nice as well. Would I recommend.. no. Would I come back ..no sorry.
Jacqueline, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Miguel Angel, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Jeremiah, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I really enjoyed my stay at Grand Riviera Princess. The staff was very friendly and super helpful. Transportation from the lobby to the rooms was a nice feature. Overall I enjoyed my time there. Very beautiful resort.
Martin Cardona, 6-night family trip
Verified Expedia guest review

8/10 Very Good

Haley, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Place is amazing always something to do we stayed 11 nights and it was great very big and not to crowded loved it many options on restaurants so there’s food for everyone would definitely recommend
Fior, 11-night romance trip
Verified Expedia guest review

8/10 Very Good

Few things- there was no Do not disturb card outside the room door, which disrupts your sleep as they come in any time. # The room had a weird smell which won’t go away (moisture and dampness), also water was leaking through the AC duct. # Too many mosquitoes in the room Good points: Hotel quite big, not too crowded, so many pools and food was good too. Shuttle services from the room to different destinations which was nice. Beach was closer, amazing beach and lots of cabanas.
Mrs Amrit, 5-night trip
Verified Expedia guest review

10/10 Exceptional

N/A
Irasema, 5-night family trip
Verified Expedia guest review

6/10 Good

The buffet food was repetitive every day, the quality of the food is not very good. The drinks leave a lot to be desired. The rooms are old and smell damp.
Stephania, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Food. not great Service wasn’t good enough Service in the rooms was great for that. I gave them to star
Alik, 7-night trip
Verified Expedia guest review

2/10 Poor

Concierge not very helpful when it comes to booking for restaurants only 2 at time intend of planing your whole week, offering chicken tacos ? I took someone telling them we will be eating tacos all week and to find out they don’t even have steak or pastor only Tuesday not cool, daughter got a food allergy took her to Patron store for eye drops and was sold ear drops which burn her eye, Cinthia from same store fighting with me instead of correcting the problem for selling me the wrong medication. Fridge not working on room. We had 2 rooms 6046 and 6051 Great place however don’t think I’ll ever be back not happy with service.
Marissa Ashley, 6-night trip
Verified Expedia guest review

10/10 Exceptional

María del Consuelo, 3-night trip
Verified Hotels.com guest review

6/10 Good

The property had no room service it was an additional cost. It took long for us to check in the shuttle comes every 5-10 minutes but sometimes we would just have to walk because it would be full. The internet was always on and off for our entire stay.
Jasveen, 3-night family trip
Verified Expedia guest review

8/10 Very Good

The installation is very good, sage, clean inside the room and outside also. The only issue my room 6051 had problem with the a/c and the small fridges
susana, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Staff is very friendly and helpful. They were also very attentive to our needs and responded to our requests at an appropriate time. Rooms were clean.
Almira Mae, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

It was a wonderful experience, you can enjoy observing wildlife in a safe environment, I highly suggest it to animal lovers. I highly recommend making the restaurant reservations upon arrival since they get booked fairly quick expecially the Steakhouse restaurant.
Adriana, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Bueno
alberto, 4-night family trip
Verified Expedia guest review

General property information

Travelers Say
"The pool access rooms were amazing."
Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM