Hotel itself is good and convenient for central Birmingham with the tram stop just around the corner. Room comfortable. Couple of niggles that could make it better. We only had 1 towel and no hairdryer and despite asking twice still didn't receive these. Was told when we left that hairdriers were broken and they didn't know where housekeeping kept the towels. We were offered a complimentary breakfast for the inconvenience but had just left the restaurant and had already paid for breakfast. No refund was offered.
Food was good. Had a meal there on Saturday which was very good. Breakfast was also good quality but little things could have been better. Had to ask for butter to go with toast. There was nowhere to put rubbish and teabags at drinks station. No plates for pastries, fruit had run out and not replced, milk had run out and not replaced had to keep asking for things to be refilled, staff need to be more attentive to breakfast buffet area. Overall stay was pleasant enough, and I would stay again despite the small niggles.